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Typically The participant won more than €30000, yet her earnings had been cancelled, plus the accounts obstructed. All Of Us turned down the complaint since the participant ceased responding to be in a position to the communications and queries. Typically The participant from Chile provided documents a few several weeks ago, but the girl bank account nevertheless hasn’t been verified.

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• After a closer examination, we all ended upwards rejecting this particular complaint as unjustified.
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All Of Us experienced concluded that it has been improbable for a gamer in buy to retain adding within a casino that will these people considered experienced obtained their particular profits. Typically The gamer has been advised to seek out added assistance coming from typically the Curacao Video Gaming Authority if the lady disagreed together with our own choice. The player coming from Alberta had submitted a withdrawal request fewer than 2 weeks before getting in contact with us. The Problems Group got extended the particular investigation period of time simply by Several days to become in a position to enable the player to end upward being in a position to reply to concerns regarding her account in add-on to disengagement position. On Another Hand, because of to a absence regarding reaction coming from the particular participant, the complaint had been incapable to end up being further investigated in addition to has been as a result rejected.

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The Particular Complaints Staff had expanded the particular confirmation period of time by simply 7 days for more support, but due to become capable to the shortage associated with reaction through the player, the particular complaint had been turned down. Typically The player through Belgium got recently been incapable in buy to take away 5400zł due to become able to the particular being rejected of paperwork associated in order to a alter of residence deal with, in spite of previously withdrawals getting processed without problem. Multiple tries in buy to get connected with support experienced not necessarily led to end upwards being capable to a image resolution. Typically The concern had been resolved after the particular player supplied typically the necessary documents in addition to was verified by typically the casino, major to the prosperous running associated with her first disengagement request.

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