The gamer through Germany had recently been trying to become in a position to withdraw the woman free rewrite winnings with regard to ten times, but the girl requests had been continually canceled. The Girl had earlier recently been confirmed in inclusion to experienced approached the particular financial division but faced problems together with live chat and e-mail responses. Typically The complaint was shut as typically the participant proved the woman disengagement had recently been approved plus simply no additional reply had been acquired. The player through Australia documented of which the woman withdrawal got already been pending considering that July 30, 2024, in revenge of getting accomplished all added bonus needs.
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The Particular player from Philippines experienced uploaded all needed paperwork regarding verification multiple periods, but the particular disengagement has been not highly processed. The Particular Online Casino continued asking with respect to new documents, leading to gaps within the disengagement. We set a timer for the online casino to method the particular transaction, nevertheless the participant did not necessarily react inside typically the given moment body. Typically The participant through Austria attempted numerous periods over a year back in purchase to withdraw a large win yet confronted repetitive concerns along with ID in inclusion to credit card verification coming from typically the online casino. This Specific led to become capable to a postpone regarding more than three days, resulting inside typically the player betting away all the particular earnings due to dependancy. We All may not aid more as the particular gamer experienced not necessarily provided a self-exclusion request before shedding typically the profits.
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The Particular player had been advised to achieve out regarding help together with virtually any long term concerns. Typically The platincasino player from Luxembourg skilled a display screen deep freeze although actively playing Crazytime at Platincasino right after placing €10 bet about a added bonus online game. Despite holding out with regard to more than 50 percent a good hr, he or she just received a reimbursement for his bet after waking upwards. The Particular Complaints Team determined that typically the bet had not really recently been completed appropriately because of in buy to technological issues, and refunding the bet amount has been regarded correct. The Particular participant has been informed that getting in contact with the particular game provider may possibly not have got yielded further support, major in purchase to the particular drawing a line under regarding the particular complaint.
- The player from Australia got asked for a disengagement less as in contrast to 2 weeks before publishing this specific complaint.
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- All Of Us turned down the complaint because the particular gamer didn’t respond in buy to our communications and concerns.
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After a series regarding deals with our own Complaints Team, the player proved of which Platincasino had lastly paid away the winnings. Typically The participant coming from Australia got deposited cash via BNB (Binance) cryptocurrency to be able to Platincasino, but the casino had refused getting typically the down payment. The Particular player had anxiously waited regarding thirty-five days in addition to was not sure associated with typically the subsequent steps. We had questioned with respect to added details regarding the particular down payment technique plus then arrived at away to typically the on range casino with regard to their particular reply.
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The Particular gamer from Philippines got self-excluded themself nevertheless has been still capable to be capable to make a downpayment associated with €80 prior to his access got blocked. The participant got offered the particular schedule of typically the events and verified of which the particular online casino had recently been mindful regarding the request regarding a refund. We experienced questioned for additional proof, which includes the particular verification obtained from typically the casino in add-on to evidence of typically the deposit. However, the player educated us of which the issue got already been fixed in addition to the particular online casino got refunded their money. The gamer coming from Philippines experienced already been unsuccessfully trying for days to take away €820 coming from Platincasino.
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